1. Rental Booking

* Rental products are available for booking based on the vendor’s availability calendar.
* Customers must select the required rental start date and end date before confirming a booking.
* A rental booking is confirmed only after the required payment has been completed or the vendor/admin has approved the applicable payment status.
* Rental availability is subject to change until the booking is confirmed.

2. Rental Duration

* The rental period is calculated according to the dates selected by the customer.
* Customers must return the rented product by the agreed return date and time.
* Any extension of the rental period must be approved by the vendor before the original return date.

3. Rental Charges

* The customer must pay the rental fee displayed at the time of booking.
* Any applicable VAT, delivery charges, collection charges, or additional fees will be shown during checkout.
* Additional charges may apply if the product is returned late, damaged, or with missing parts/accessories.

4. Security Deposit

* A security deposit may be required depending on the rental product and vendor’s policy.
* The deposit must be paid before or at the time of collecting/receiving the rental product.
* The deposit may be partially or fully withheld to cover damage, loss, missing accessories, excessive cleaning, or other charges caused by the customer.
* Any remaining refundable deposit will be returned according to the vendor’s stated refund process.

5. Product Condition

* The customer is responsible for checking the condition of the rental product when it is received.
* Any existing damage or issue should be reported to the vendor immediately.
* The customer must use the rental product properly and only for its intended purpose.

6. Damage or Loss

* The customer may be responsible for the cost of repairing or replacing a rental product if it is damaged, lost, stolen, or misused during the rental period.
* The vendor may deduct applicable costs from the security deposit where permitted.
* The customer may be required to pay any remaining amount if the damage or loss exceeds the deposit.

7. Late Return

* The rental product must be returned by the agreed date and time.
* Late returns may result in additional rental charges.
* If a late return affects another customer’s booking, additional costs may also apply.

8. Cancellation

* Cancellation terms may vary depending on the vendor and rental product.
* Any applicable cancellation charges will be displayed or communicated before the booking is confirmed.
* Refunds, where applicable, will be processed according to the vendor’s cancellation policy.

9. Delivery and Collection

* Delivery may be available depending on the rental product and vendor.
* Delivery charges, if applicable, will be displayed during checkout.
* Customers may also have the option to collect and return the product from the vendor’s specified location.
* The customer must ensure that the product is accessible for collection or return at the agreed time.

10. Customer Responsibilities

* The customer must provide accurate booking and contact information.
* The customer is responsible for using the rental product safely and responsibly.
* The customer must not sell, transfer, sub-rent, modify, or otherwise dispose of the rental product without the vendor’s written permission.
* The customer must comply with all applicable laws, safety requirements, and manufacturer instructions.

11. Vendor Responsibilities

* The vendor must provide the rental product in the condition described in the listing.
* The vendor must maintain accurate availability information.
* The vendor should provide the customer with relevant usage, safety, and return instructions.
* The vendor is responsible for communicating any product-specific rental requirements before the booking is confirmed.

12. Product-Specific Terms

* Some rental products may have additional requirements, restrictions, or conditions.
* Customers must review the product-specific rental terms before confirming a booking.
* In case of conflict, the specific rental terms shown on the product listing will apply where legally permitted.

13. Changes to a Booking

* Any change to the rental dates, duration, delivery option, or other booking details must be approved by the vendor.
* Changes may result in additional charges or a revised refund amount.

14. Disputes

* Customers should first contact the vendor to resolve any issue related to a rental booking.
* If the issue cannot be resolved directly, it may be escalated to the platform’s support team according to the platform’s dispute process.

15. Acceptance of Rental Policies

* By confirming a rental booking, the customer confirms that they have read, understood, and agreed to these Rental Policies and any additional product-specific terms